AT&T's State of Texas DIR Contracts

AT&T Telecommunications
Managed Services Contract
DIR-SDD-2258

Service Offerings
Services available under this Contract are limited to  the designated telecommunications  managed services  as specified below. Vendor may incorporate changes to their services  offerings; however, any changes must be within the scope of services awarded based on the posting described in Section 1.B above.

The designated services are offered only as  components of comprehensive suites of telecommunications managed services. One or  more of the designated service offerings (i) may require contracting for service  components of a comprehensive suite of telecommunications managed services or (ii)  may be unavailable as service components, at the discretion of the Vendor.
Management of telecommunications services  is the management of customer
owned equipment or vendor provided equipment. Services that can be included
to provide a total Managed Services Solution are set forth below:
A. Management Services
  a. Hosted Solutions are offered toCustomers on a subscription basis and includes the IT infrastructure (hardware and software) and support services
necessary to deliver the solution. Hosted services include technologies listed  in Section C. below.
  b. Requirements Development
  c. Integration Services
  d. SLA’s and Performance Metrics
  e. Reporting
  f. Asset Management
  g. Project management
  h. Operations
   
B. Support Services
  a. Move, Add, Changes (MACs)
  b. Solution Design
  c. Solution Software and Licenses
  d. Network Readiness Assessment
  e. Transition and Termination Services
  f. Break /Fix and Maintenance
  g. Help/Support Desk Services
  h. Training
   
C. Technology Services
  a. Management of call processing architecture
  b. Call Center or Contact Center Services
  c. IVR/Auto-Attendant
  d. Phone Systems Management (PBX, key system, etc.) or Integration
  e. Network Optimization
  f. Management of Voice and/or Data Networks
   
D. Excluded Telecommunications Service Offerings
Any service awarded under the TEX-AN Next Generation Procurement, RFO
number DIR-TEX-AN-NG-001. The following services were awarded under
the TEX-AN Next Generation Procurement:
    a. Long Distance Services
    b. Internet Services (including SOHO)
    c.  Voice over Internet Protocol (VoIP)
    d.  Local Voice Service
    e.  Wireless Service
    f.  Fixed Satellite
    g.  Access and Transport
   

How to Order

For product and pricing information, contact Marcus Montemayor at 512-421-5160 or 512-206-0583.

Generate a purchase order, made payable to AT&T Corporation. You must reference to the DIR Contract Number on your purchase order.

E-mail or Fax your purchase order and quote form to your AT&T sales representative.

DIR's Cooperative Contracts Website

DIR's DIR-SDD-2258 Website

AT&T Contract with DIR

Appendix C - Sample Statement of Work

Appendix C Amendment 1

Appendix C Amendment 2

 

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